What is THE CARE?

THE CARE is a French clean beauty online shop, dedicated to skincare and niche perfumery. The selection brings together independent and exclusive brands, chosen for the efficacy of their formulas, the transparency of their ingredients, and the quality of their sensory experience. THE CARE does not sell any products containing controversial substances and prioritizes brands committed to environmental and ethical standards.

Is THE CARE a clean beauty brand?

No, THE CARE is not a brand but an online concept store dedicated to clean beauty and niche natural cosmetics. The choice of the brands listed is based on three pillars: Clean (transparent formulas, without controversial substances), High-performance (proven efficacy, respectful of the skin and the planet), and Desirable (carefully crafted textures, fragrances, sensory experience, design, and unique aesthetic identity).

Which brands are available at THE CARE?

THE CARE offers a curated selection of independent clean beauty and niche perfumery brands, including Oio Lab, Alyscamps, Beau Domaine, Hyeja, Corpus, Slim Cera, Ruhaku, To My Ships, and many others. The selection evolves regularly to include new exclusive and innovative brands.

Does THE CARE have a physical store?

THE CARE is primarily an online boutique, thocoro.shop, but it also organizes pop-up stores and one-off events (masterclasses, workshops with partner brands). To stay informed about the dates and locations of upcoming events, we recommend following our Instagram account @thocoro.shop.

How do I know which product suits my skin type?

Each product page on thocoro.shop specifies the skin types and concerns the treatment is intended for (dry, oily, combination, sensitive skin, fine lines and wrinkles, lack of radiance, etc.). For personalized advice, a beauty assistant available directly on the site can guide you toward the most suitable products based on your individual skin type and concerns.

Does THE CARE offer a personalized advice service?

Yes. A conversational beauty assistant is available directly on the site to help every customer find the most suitable products for their skin type and concerns, answer questions about orders, returns, or the loyalty program, and direct you to a team member for specific needs.

What are the delivery times at THE CARE?

Once your order has been dispatched, delivery takes on average 2 to 3 business days in mainland France with home delivery via Colissimo, 3 to 4 business days for Mondial Relay pickup points, and 2 to 6 business days internationally depending on the carrier and destination.

Which countries does THE CARE ship to?

THE CARE ships to mainland France as well as 13 other European countries: Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, and Sweden. Switzerland, Andorra, and Monaco will be served soon.

Is delivery free?

Yes. In mainland France, delivery via Mondial Relay pickup point is free on orders over €80, and home delivery via Colissimo is free on orders over €120. For other countries served, delivery is free on orders over €150. Below these amounts, shipping costs are calculated automatically at checkout based on weight and destination.

How long do I have to return a product?

You have 14 clear days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason. Products must be returned intact, unopened, in their original packaging, and with their safety seal intact.

How do I make a return or exchange?

To initiate a return, simply send an email to hello@thocoro.shop specifying your order number, the product(s) concerned, and the reason for the return. Return shipping costs are the customer's responsibility; for items over €40, using a tracked shipping method is recommended. Refunds and exchanges are then processed on a case-by-case basis.

Which payment methods are accepted on thocoro.shop?

THE CARE accepts payment by credit card (Visa, Mastercard, American Express), Apple Pay, PayPal, and Shop Pay, via secure processing by Stripe.

What is Le Club, THE CARE's loyalty program?

Le Club is THE CARE's loyalty program, powered by Smile.io. By creating an account, every customer earns points with every order, which can then be redeemed for discounts, free shipping, and surprises reserved for members. The details of the points scale can be viewed directly via the loyalty widget on the site.

How can I contact THE CARE's customer service?

THE CARE's customer service can be reached by email at hello@thocoro.shop or via the contact form available at thocoro.shop/pages/contact. THE CARE is also present on Instagram (@thocoro.shop).